Payment

What payment methods do we accept?

Currently we accept PayPal payments only. You can purchase with or without PayPal account.

Is it safe to make online payments on Flintstones website?

Yes. PayPal is a widely recognized and trusted online payment platform. It uses advanced encryption and security protocols to protect your financial information during transactions.

Product Authenticity and Quality

Are the gemstones on your website natural and authentic?

We diligently strive to guarantee the natural, high-quality, and authentic nature of our gemstones. In conjunction with our dependable rough suppliers, we substantiate the authenticity of our gemstones and their accompanying descriptions through collaboration with independent certification organizations. These organizations rigorously certify the genuineness of our stones, reinforcing our commitment to providing reliable and verified gemstone products.

Can I get a certificate of authenticity with my purchase?

The majority of our gemstones are accompanied by certification. If you wish to obtain a certificate for an uncertified gemstone or are interested in an alternative certification, please contact us. We are committed to accommodating your request and ensuring your satisfaction. Kindly note that the addition of this service incurs an additional charge and may require some time, contingent upon the chosen certification organization and its terms.

Are the colors of gemstones accurate on your website?

We employ rigorous measures to document our gemstones utilizing instruments that visually present reliable images and videos with precision and detail. It is essential to note that potential variations in color may occur due to individual monitor settings and lighting conditions.

Shipping

Do Flintstone ships internationally?

Yes. We extend our shipping services globally and currently cater to the following regions: Australia, Canada, the United States, the United Kingdom, France, Germany, Italy, Hong Kong, Japan, Thailand, and Dubai.

If you express interest in our gemstones and find that your country is not included in our current list, kindly contact us. We are committed to exploring every available option to facilitate your order.

For international orders, our website provides three distinct shipping methods, each inclusive of insurance and a tracking number for your convenience:

  1. FedEx: The cost varies, ranging from $62 to $120, depending on your location and the value of the item. Shipping durations differ, spanning from 1 to 7 days based on your geographical location.
  2. Israeli Post, Eco Post: Pricing ranges from $13.91 to $19.63, contingent upon the delivery destination. Durations may extend from 5 to 12 days, depending on the destination.
  3. Israeli Post-EMS, Express Service: Prices range from $32.85 to $39.76, depending on the delivery destination. The duration may extend up to 3 days, contingent upon the destination.

Important considerations include:

  • Depending on your location, additional taxes may accompany your purchase, and all associated taxes and fees are the buyer’s sole responsibility.
  • While we endeavor to dispatch items promptly, we cannot guarantee that delays related to delivery transfers or customs will not occur.

If you have any inquiries or require further assistance, please do not hesitate to contact us. We are dedicated to ensuring a seamless and reliable international shipping experience for our valued customers.

How are shipping costs calculated?

FedEx Eco EMS
US Basic (up to 5,000$) 62$ 15.60$ 39.76$
Standard (10,000 $) 75$
Premium (25,000$) 96$
UK Basic 62$ 13.91$ 39.48$
Standard 75$
Premium 96$
France Basic 62$ 13.91$ 39.48$
Standard 75$
Premium 96$
Germany Basic 62$ 13.91$ 39.48$
Standard 75$
Premium 96$
Japan Basic 71$ 13.91$ 32.85$
Standard 85$
Premium 115$
Thailand Basic 71$ 14.85$ 32.85$
Standard 85$
Premium 115$
Hong Kong Basic 71$ 13.91$ 32.85$
Standard 85$
Premium 105$
Australia Basic 71$ 19.63$ 38.38$
Standard 85$
Premium 123$
Canada Basic 69$ 15.60$ 34.79$
Standard 85$
Premium 98$
Italy Basic 82$  13.91$ 39.48$
Standard 95$
Premium 149$
United Arab Emirates Basic 90$
Standard 120$
Premium 150$

Returns and Refunds

What is Flintstones return policy?

At Flintstone, we want you to be completely satisfied with your purchase. That’s why we offer a hassle-free return policy within 7 days from the arrival of your package. To initiate a return, please ensure that the item is in its original condition, unworn, unset, and free from any signs of wear, such as scratches, chips, fractures, weight alterations, or other modifications. Additionally, make sure to include all original accompaniments, such as certificates and boxes, and provide proof of purchase.

How to Make a Return:

  1. Coordination and Approval: Before returning an item, please coordinate with us and obtain written approval. This helps us streamline the process and avoid inconveniences or additional customs fees.
  2. Shipping Costs: Please note that shipping costs are not included in the return process. We recommend using the original method of delivery and purchasing appropriate insurance to cover any potential loss during transit.
  3. Customs Fees and Duration: Be mindful that costs and durations may vary based on the location of delivery.

Important Considerations:

  • Client’s Responsibility: The client is fully responsible for the care and treatment of the package from the moment it arrives at its destination. Please handle the items with care to ensure they meet the return eligibility criteria.
  • Exclusions: Damaged gemstones and loose stones without certificates cannot be returned.
  • Taxes and Additional Charges: Pursuant to the prevailing local laws in each respective country, the buyer may be obligated to remit accompanying taxes and/or charges. Any supplementary fees shall be the sole responsibility of the buyer. These charges may vary depending on the location and conditions of the purchase
  • Flintstone reserves the right to deduct missing/damaged accompaniments, restocking, and or system commission fees from the final refund amount, subject to our judgment.

for a more detailed reading, please visit our full Refund and Returns Policy page. 

 

Privacy and Security

What is Flintstones privacy policy?

Please visit our full Privacy policy page.

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